Account Manager - German

Overview

Infrastructure as a Service (IaaS). Our mission is to simplify IT operations, making IT teams more efficient and users more productive.

Role and Responsibilities

• Work along with a pre-defined group of our largest and most important customers; establish connections to partners ranging from support agents to CxOs
• Be the trusted advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively
• Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; evangelize and guide customers to implement improvements
• As the "single point of contact" for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Other duties as needed

Qualifications

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As a customer advocate and product expert, you excel at influencing and inspiring customers - with the ultimate goal of developing more NinjaOne disciples
• Resilient and calm you are able to see customers through issues and escalations
• As an experienced Account Manager, you enjoy "owning" a portfolio of accounts and guiding them through the customer journey
• You are fluent in German and English
• You combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quickly
• Customer-minded, always trying to provide the most value possible
• Excited by working in an ever-evolving and fluid solution-focused environment
• High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
• A passion for partnership and collaboration! You\'ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)
• Nice to have: Experienced in the SaaS/cloud industry or within the IT industry specifically

Location

Berlin, Germany

Additional Information

NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job. Grow personally and professionally with one of the fastest growing companies. Enjoy your lunch covered by NinjaOne 3 times/week at the office. Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more). Develop your skills through our renowned training platform. Receive competitive compensation. Collaborate with a curious, kind, international and intercultural workforce. Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit).

EEO statement: This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.