Customer Success Manager (Public Sector)

Customer Success Manager (Public Sector)

Customer Success Manager (Public Sector)

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Talent Acquisition Partner EMEA | International Recruitment Specialist | Passionate for Building High-Performing Teams | Dedicated to Identifying and…

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Remote working - to be based in the Nord-rhein Westfalen region

We are seeking a proactive and experienced Customer Success Manager (CSM) to support our growing portfolio of public sector clients in Germany. In this strategic role, you will act as the primary point of contact for government agencies, public institutions, and related stakeholders, ensuring exceptional service delivery, long-term relationship development, and successful contract renewals in line with public procurement standards.

Working closely with Account Directors and the Public Sector team, you will guide key customers through their lifecycle with Iron Mountain — from onboarding and service execution to contract renewal and growth planning. This is an opportunity for a customer-centric, detail-oriented professional who understands the nuances of working within regulated, structured public environments and is eager to deliver meaningful outcomes for society through high-quality information management services.

Your role in our mission

• Manage and grow relationships with public sector clients by aligning Iron Mountain’s solutions with institutional goals and compliance requirements.
• Lead contract renewals and public RFP responses in collaboration with legal and commercial teams, ensuring all documentation aligns with Germany's public procurement standards (e.g., VgV, UVgO).
• Serve as a strategic partner and escalation point, resolving service and billing issues by coordinating across operations, customer service, and compliance teams.
• Ensure full compliance with contractual obligations, public sector policies, and data protection standards, particularly in records management and secure information handling.
• Deliver detailed reports and customer insights, using data to drive performance discussions, prepare for quarterly business reviews, and identify upsell opportunities.
• Support internal teams with subject matter expertise on public sector client expectations, procurement frameworks, and long-term service planning.

Valued skills and experience

• Numerous years experience in Customer Success, Account Management, or a similar client-facing role, preferably in the public sector or working with public institutions in Germany.
• Strong understanding of public procurement processes in Germany (e.g., Vergabeverfahren, RFP/RFQ response procedures, compliance documentation).
• Excellent stakeholder management and communication skills, with the ability to confidently engage government officials and institutional leadership.
• Fluency in German and English (written and spoken) is essential for managing public sector communication and documentation.
• Experience with CRM systems such as Salesforce, along with strong data analysis and reporting capabilities.
• Knowledge of records management, data protection, and/or information governance is highly desirable.

Discover what we offer

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging
• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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