Technical Account Manager Chocolate

Technical Account Manager Chocolate at Cargill

Berlin, Germany - Full Time

Position Purpose & Summary

As Technical Account Manager chocolate, you support our Cocoa and Chocolate (CCC) business unit to grow and defend our business. Responsible for the technical support to customers, you will pro‑actively develop and promote our chocolate product range in various application areas. You will translate customer and market needs to technical solutions and product opportunities. You will be a vital technical link between the customer and our operations and commercial teams. Your objective is to develop your knowledge and expertise for chocolate applications and turn that into value for internal and external parties. This means developing recipes according to customer taste and needs and anticipating market trends. You provide advice and technical support as well as you would be giving technical trainings. In all cases it requires to take initiative, strike a cost/benefit balance and come with a strong and innovative customer solution.

Principal Accountabilities

• 25% Advise and support customers in application projects for Chocolate products.
• Coordinate with the customer to find their needs.
• Based on Cargill’s Chocolate standard portfolio, suggest the best solution.
• For key customers suggest a custom product solution. In such cases follow the standard approval process.
• Have a clear view of market developments, tailor approach and coordinate with senior staff. Communicate new ideas for market development.
• 35% Responsible for technical sales support: Support and advise internal and external contacts on the usage of specific products. Build an intimate relation between R&D and the customer, ensuring Cargill is the go‑to advisor.
• 15% Support customers in product development: Coordinate with marketing and customer to find the best solution for a new product that the customer wants to develop.
• 10% Initiate and start up new product development processes on customer requirements.
• 10% Organise seminars, training and presentations for customers on product development and application (internal basic training and external one‑to‑one presenting of products).
• 5% Responsible for converting customers’ requirements into projects for PPD: defining product specification and providing clear direction for the development of the new product.

Qualifications

• HBO/University (Bachelor’s degree in food technology).
• 5+ years working experience in the food industry.
• Experience in chocolate or food industry is preferred.
• Ideally experienced in the development and production of consumer products.
• Proven skills in providing technical service to customers (internal or external).
• Familiar with the use of equipment in the lab as well as online production facilities for food applications.
• Basic project management skills.
• Proven skills in a customer‑oriented technical service.
• Strong listening, communication skills and a practical hands‑on approach to problem solving.
• Flexible, positive and open‑minded.
• Good interpersonal skills and teamwork, with the ability to work independently when necessary.
• Ability to communicate and cooperate with cross‑functional teams within the organization.
• Excellent knowledge of English.
• Understanding of German would be a plus.

Interested? Then make sure to send us your CV and cover letter in English today.