Technical Account Manager Domains / SSL

managed IP specializes in helping corporations safeguard their online identities through corporate domain management and protection against cybersquatting on a global scale. The company provides comprehensive services, starting with an analysis of international protection levels, followed by developing worldwide strategies and managing domain and SSL portfolios. With a focus on consolidation, recovering and monitoring, managed IP delivers tailored solutions to protect and manage clients' digital assets.

Role Description

The Technical Account Manager Domains / SSL will be responsible for providing strategic account management and technical support to clients. This is a full-time, on-site role based in the Greater Munich Metropolitan Area. Key responsibilities include independently managing customer projects and service providers worldwide, processing domain and SSL transactions, and advising and providing technical support / troubleshooting to our customers.

The role entails building strong client relationships and ensuring a high level of customer satisfaction.

Qualifications

• Completed commercial or technical degree/training
• Technically savvy and strong communication skills
• Confident use of Office applications and the internet
• Independent and meticulous work style, willingness to learn, commitment, and high self-motivation
• Ability to work independently and in a team and work under pressure
• Commitment to performance, quality awareness, and service-oriented thinking and actions
• Fluent in German and English

Existing knowledge in the areas of domain management, DNS, and SSL is desirable. (e.g. from webhosting industry)