Technical Service Manager Germany (m/f/d)

Technical Service Manager Germany (m/f/d)

We are seeking an experienced Technical Service Manager (m/f/d) to support the setup of technical excellence in Germany. Extensive knowledge required on Training, Warranty and Technical fields in OEM and market based automotive fields. Strong problem solving aptitude ability to be resourceful, methodical and consistent in approach, following correct process and working within recognised authority and appropriate escalation levels to achieve objectives.

Reporting to the Aftersales Manager, the role requires a hands‑on approach as we scale the business from the ground up. As the Technical Service Manager (m/f/d), you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in Germany.

Ensuring high levels of performance in the interest of customer satisfaction. This will be aligned with and supported by the teams in Europe, UK and China and delivered to the same outstanding levels as the Changan product.

Key Responsibilities

Warranty/Maintenance

• Planning and executing of regular, comprehensive dealer warranty, service plan, and courtesy vehicle audits
• Develop annual warranty and maintenance plan budget
• Monitor the effectiveness of warranty and maintenance plan programs
• Conduct comprehensive studies to monitor competitiveness of brand specific maintenance plan
• Develop and implement strategies that ensure competitive cost of ownership and SMR for fleet and retail customers
• Report dealer and company performance vs objectives
• Identify risk of warranty process
• Issue monthly warranty report and plan expenditure
• Monitor and update policies and procedures in line with Changan guidelines
• Support development and delivering warranty training programs for internal teams and the entire service network in the beginning

Technical

• Experience in setup of training centres, technical support hubs and bodyshop programmes is essential
• Deployment programmes for technical inductions & training of dealer technical staff to improve overall diagnostic skill and repair capabilities
• Assisting internal and external customer service in the diagnosis of complex vehicles, required specialist technical assistance
• Provide technical leadership to field service engineers, dealer technicians and suppliers for roadside assistance and forward vehicle logistics teams
• Support development and delivering technical training programs for internal teams and the entire service network in the beginning

Operations

• Develop standards that support the warranty and maintenance plan objectives
• Approval and processing of payment of all warranty and maintenance claims
• Evaluate standards, policies and procedures to ensure accurate and auditable efficiencies
• Warranty parts scrapping, core parts return management

Competency & Qualifications

• A recognised qualification or relevant experience within the automotive environment
• Several years of technical/warranty/training knowledge, combined with a managerial role and several years warranty claim analysis experience
• Financial experience is essential
• Ability to lead, motivate and coach teams and support the wider leadership group in other cost management activities
• Excellent analytical and problem solving ability
• Ability to build and maintain effective relationships
• Excellent communication skills in German and English – both written & verbal
• Possess passion for technology and digitilisation in the automotive industry

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Motor Vehicle Manufacturing

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