Berlin Entry Level Customer Success (full time salary + commission)

The Opportunity

Most job applications feel like shouting into a void. Tangent changes that. We are partnering with an innovative, high-growth technology company in the Berlin area, searching for an exceptional Customer Success Manager. We do not just connect you to roles; we provide a free industry mentor and direct access to hiring managers, ensuring your talent is seen and valued.

The Role

As a Customer Success Manager, you are the pivotal link between an innovative product and its valued customers. You will:

• Become the trusted partner for a portfolio of key clients, ensuring they achieve maximum value from our innovative solutions.
• Proactively engage with customers to understand their evolving needs, anticipating challenges and providing strategic guidance.
• Orchestrate seamless client onboarding experiences, setting them up for long-term success from day one.
• Collaborate closely with product, sales, and technical teams, advocating for your clients\' requirements and contributing to product improvements.
• Monitor customer health and satisfaction, identifying opportunities for growth and mitigating risks before they arise.

Why This Company?

You will join a dynamic and forward-thinking technology company in Berlin that is genuinely changing how businesses operate in their sector. They believe in fostering an environment where curiosity is celebrated, and personal growth is a priority. This is a place where you are encouraged to take ownership, innovate, and see the direct impact of your work on both client success and the company\'s trajectory. Expect a culture that values collaboration, continuous learning, and celebrating shared achievements.

About You (Transferable Skills Welcome!)

We care more about your drive and communication style than a specific degree. You are a great fit if:

• You build rapport effortlessly: Perhaps you have excelled in retail, hospitality, or a busy customer service role, where connecting with people and anticipating their needs was key to your success.
• You are a natural problem-solver: When a customer faces a challenge, you dive in with curiosity and a calm demeanour, finding creative solutions.
• You communicate with clarity and empathy: You can explain complex concepts simply and listen deeply to truly understand a client\'s perspective.
• You take initiative: You do not wait to be told what to do; you proactively identify opportunities to help clients succeed and drive value.
• You enjoy juggling multiple priorities: In a fast-paced customer-facing role, you are comfortable managing diverse tasks and delivering on commitments.

The Tangent Advantage

• Skip the CV Black Hole: We have a direct line to the Hiring Manager, ensuring your application gets seen immediately.
• 1:1 Expert Mentorship: You will be paired with an industry expert who will coach you through every stage of the interview process, helping you prepare, refine your answers, and negotiate your best package.
• Fast-Track to Interview: Our candidates often move through the hiring stages faster than traditional applicants because we have already vouched for your potential.
• Work in Berlin: This full-time role is based in Berlin, with a hybrid working model that allows for both collaborative office time and focused remote work, giving you the best of both worlds.
• 100% Free: This service is 100% free for candidates—we are paid by the employer to find and coach the best talent.

Ready to transform your career trajectory? Apply now.