German-speaking Service Desk Specialist – Join a Premium Automotive Team in Hamburg or Munich ([...]

Overview

German-speaking Service Desk Specialist – Join a Premium Automotive Team in Hamburg or Munich (Entry-Level Accepted, Start September!)

Responsibilities

• As a Senior Technical Support Specialist, you will be the first point of contact for users with technical questions. You’ll ensure SAP systems and IT infrastructure run smoothly, while coaching and supporting the onsite team.
• Lead and coach the onsite team, ensuring KPIs and SLAs are met
• Maintain applications, operating systems, and PC hardware
• Resolve incidents within SLA timelines
• Support logistics, warehouse management, and delivery services
• Drive continuous improvement and transformation initiatives

Requirements

• Valid Class B driving licence (mandatory)
• Willingness to travel locally (~50%) to customer sites in Munich and Nürnberg
• Strong language skills: German (C1) and English (C1)
• Experience with workplace and software/OS installations and support
• Knowledge of Microsoft and Apple products
• Previous team leadership, coaching, or performance management experience is a plus

What’s in It for You

• Varied tasks with the opportunity to contribute your own ideas
• Comprehensive training platform for technical and soft skills
• Individual coaching and mental health programmes
• Daily collaboration with a prestigious automotive company

We are looking for candidates who are ready to start in September . If you are interested and can complete the application process this month, please apply — a recruiter with a (+47) country code will reach out to you as soon as possible.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service, Information Technology, and Consulting

Industries

• Staffing and Recruiting, IT Services and IT Consulting, and Operations Consulting