Project Coordinator– Customer Success, LHH CTM & LD (German-speaking)

As a Project Coordinator at our company, you will play an essential role in supporting and organizing projects that are critical to our client relationships and business success. This position requires a proactive approach to project coordination, assisting in the delivery of high-quality services while ensuring timelines, resources, and contractual commitments are met. You will be key in facilitating collaboration, maintaining project documentation, and helping to provide a seamless client experience.

Reporting Relationships:

• Project Manager Lead DACH & BNP

Location:

• Hybrid work model assigned to one of our offices in Frankfurt or Hamburg
• Residence in Germany is required

Travel:

• Up to 15% within Germany

Language:

• Fluency in German and English

In this role you can expect to

• Support the Operations team in executing transfer projects.
• Plan and coordinate counseling sessions, workshops, and information events (both virtual and on-site), including scheduling and speaker coordination.
• Conduct profiling interviews with candidates.
• Assist candidates as a first point of contact for HR-related inquiries (e.g., tax class changes, employment certificates, sick leave, vacation, or placement matters).
• Select suitable training providers as part of qualification measures and coordinate the full process incl. application and approval steps (qualification management).
• Prepare and distribute candidate documentation (e.g., candidate folders, transfer handbooks, target agreements) as well as workshop materials and reports.
• Maintain and update administrative overviews such as vacation records, placement statistics, and employee data.
• Handle general administrative and organizational tasks, including mailbox management, document filing (e.g., KUG applications, approvals, sick notes, invoices), and support with missing documents or records.
• Manage correspondence with candidates and external partners, ensuring smooth communication and follow-up.
• Collaborate closely with the Employment Agency and other stakeholders.
• Record and document customer meetings, advisory board sessions, and consultant meetings.
• Prepare documentation for audits (e.g., AZAV audit requirements).
• Monitor and ensure timely processing of payments (e.g., health insurance contributions, candidate salaries).

All About You

• Completed vocational training or degree, preferably in business administration, human resources, or a related field.
• At least 2 years of professional experience in operations support, coordination, assistance, or a similar role.
• Experience with transfer projects and/or publicly funded labor market instruments is an advantage.
• Strong service orientation, reliability, and professional demeanor.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to work independently, structured, and solution-oriented, combined with flexibility and pragmatism.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with candidates, colleagues, and external stakeholders (e.g., Employment Agency, training providers).
• Confident use of MS Office (Word, Excel, PowerPoint) as well as CRM or database systems.
• Excellent communication skills in both German and English (spoken and written).

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives

Contract: Permanent

Contract Type: Full-time

Hours: 40

LHH is an Equal Opportunity Employer/Veterans/Disabled.