Academic Assistant, Academic and Community Standards

Responsibilities

• Intake and manage academic policy violation and appeal cases within Service Level Agreements
• Identify patterns and actions related to those patterns to assess and improve workflows
• Assist research/documentation projects
• Communicate and evaluate workflows
• Track workflows and provide feedback to staff on improvement/efficiency
• Schedule rooms and meetings
• Coordinate projects and workflows for rotation/schedules
• Perform other duties or projects as needed

Requirements

• Bachelor’s degree from an accredited institution required
• Minimum of 3 years experience in academic administration, advising, or transferable experience
• Microsoft Suite
• Zoom
• Basic Data entry
• FERPA or privacy training
• ERP Applications: SalesForce, PeopleSoft
• Able to work independently
• Able to prioritize work
• Able to remain flexible and shift focus as needed
• Able to function in an online education environment with little to no face-to-face interaction with students
• Able to work with a diverse student population

Core Competencies

Demonstrates expertise in academic administration and workflow management, with a strong ability to analyze and improve processes while effectively communicating with diverse student populations. Proficient in utilizing various tools and technologies to support academic policy management and project coordination.