Account Executive, PBA Enterprise Client Services

Responsibilities

• Responsible for the overall satisfaction and retention of large enterprise employer commercial client(s) book of business
• Serve as the relationship owner on assigned book of business, incorporating internal support where and when as needed to foster relationships with C‑suite, influencers, and decision makers at the plan
• Develop strategy plans, with support of clinical account consultant and account manager
• Support member and client satisfaction execution and net promoter score goals
• Provide deep and approachable plan recommendations with support of reporting and internal stakeholders
• Maintain thorough knowledge of contractual obligations assigned book of business, including financials, performance guarantees, terms, and regulatory/compliance
• Lead the account team in managing client vendor relationships as appropriate
• Lead client renewal process, including contract management
• Lead ownership of performance guarantee reporting and maintenance
• Lead regulatory and compliance components
• Interpret current pharmacy and healthcare trends, and meet with clients to provide proactive recommendations for plan management; find ways of adding value to the client curating offerings tailored to the client’s specific needs
• Identify and contribute to process improvement efforts across Capital Rx
• Assemble internal resources to overcome challenges
• Anticipate customer needs and proactively identify new opportunities within assigned accounts
• Develop a comprehensive knowledge of our business, including products and services. Strong ability to field questions from the client side, answer them correctly
• Review and advise on JUDI product roadmap to ensure current priorities and milestones will meet the client expectation

Requirements

• 5+ years’ experience in the pharmacy benefits management industry
• Bachelor’s or advanced degree in health administration, business, or relevant professional experience
• Exceptional business acumen
• Strong client de‑escalation skills, organizational skills, and creative problem‑solving
• Strong data analysis and presentation skills
• Financial and statistical reporting knowledge and experience
• Project management experience preferred
• Ability to exercise considerable judgement, maintain confidentiality, and act in a diplomatic manner
• Travel is estimated to not exceed 25% in the busiest times of year
• Progressive staff management experience
• An educator who is trustworthy and willing to share information and serve as a mentor
• Ability to independently identify, research and resolve issues
• A person who can relate to people at all levels of an organization and possesses excellent communication skills
• An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute
• A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail‑oriented perspective
• A strategic planner with sound technical skills, analytical ability, good judgement, and strong operational focus
• Ability to work with peers in a team effort
• Demonstrated ability to manage multiple priorities and deadlines
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Proficient in Microsoft Office and industry related software programs