Account Manager – Corporate Clients, Key Accounts

Stellenbeschreibung:

Manage and develop relationships with Corporate and Fortune 500 clients (primarily English speaking), ensuring high levels of satisfaction and long-term partnerships
Act as the primary point of contact for key clients, overlooking each program, handling inquiries, escalations, and strategic discussions
Identify new business opportunities within existing accounts and drive upselling and cross-selling initiatives
Analyze client needs and offer tailored solutions to maximize customer success
Collaborate closely with internal teams (Sales, Product, Customer Service) to ensure seamless client support and service delivery
Provide reports and insights on client performance, contract management, and account growth
Stay up to date with industry trends, competitor activities, and client needs to proactively adapt strategies

Bachelor/ Master Degree in business administration (or similar) or several years of experience in Account Management, preferably managing large corporate or enterprise clients
Proven ability to build strong, long-term relationships with key stakeholders at all levels
Strong problem-solving skills and ability to proactively address client challenges
Ability to quickly adapt to new systems and tools
Excellent communication, negotiation, and presentation skills
Fluent English skills (C1/C2 level) are essential; additional language skills, such as German or French, are a plus
Core working hours, but willingness to work flexible hours for responses in other time zones
Proficiency in MS Office Suite