Account Manager, Customer Experience (Digital Accounts)

Responsibilities

• Serve as the day-to-day across digital marketing programs including SEO, Paid Search, Analytics, Content, and Media initiatives
• Develop a strong understanding of search marketing fundamentals and effectively communicate SEO and Paid Search strategies, recommendations, performance results, and optimization opportunities to clients
• Partner with channel specialists and strategists to identify opportunities for growth, performance improvement, and cross-channel integration
• Translate client business objectives into actionable marketing plans, ensuring alignment between strategy, execution, measurement, and business outcomes
• Lead client status meetings, quarterly business reviews, and performance discussions, providing clear recommendations backed by data and insights
• Collaborate with Analytics teams to interpret campaign performance and communicate meaningful insights, trends, and optimization opportunities
• Support retail, eCommerce, and consumer-focused clients by understanding customer acquisition, retention, retailer marketing programs, retail media networks, and omnichannel customer journeys
• Identify opportunities to expand existing client engagements through additional services, channels, and strategic initiatives

Requirements

• 2-4+ years of experience in account management, client services, or digital marketing within an agency environment
• Experience managing integrated digital marketing programs, including SEO, Paid Search, Content Marketing, Media, Analytics, CRM, or other performance marketing channels
• Working knowledge of search marketing principles, including SEO best practices, organic search performance metrics, keyword strategy, and Paid Search fundamentals
• Ability to confidently discuss digital marketing performance, measurement frameworks, KPIs, and optimization strategies with clients and internal stakeholders
• Experience supporting retail, eCommerce, CPG, consumer brands, retailer marketing programs, or omnichannel marketing initiatives is strongly preferred
• Strong consultative and relationship‑building skills, with demonstrated success managing and growing client partnerships
• Proven ability to coordinate cross‑functional teams, manage multiple projects simultaneously, and maintain accountability across deliverables
• Experience developing presentations, business reviews, strategic recommendations, and client‑facing communications
• Strong analytical mindset with the ability to interpret performance data and translate findings into actionable recommendations
• Proficiency with Microsoft Office Suite, particularly PowerPoint and Excel; familiarity with analytics and reporting platforms is a plus
• Excellent written and verbal communication skills, with strong attention to detail and organizational abilities
• Curiosity, adaptability, and a passion for learning emerging digital marketing trends and technologies