Manager, Customer Experience – Risk, Compliance, and Privacy

Responsibilities

• Coach and support a team by providing feedback and leading meetings
• Manage sensitive customer escalations and complaints
• Oversee customer data privacy requests
• Partner with Legal, Compliance, and Risk teams to improve workflows
• Maintain accurate records and documentation

Requirements

• Bachelor’s Degree or 2+ years experience in a people leadership role
• Experience handling customer escalations, complaints, or operational workflows
• Familiarity with global data privacy regulations
• Strong attention to detail
• Strong verbal and written communication skills