Bi-lingual Customer Success Manager, French – English

Responsibilities

• Manage a Portfolio of 60 French Accounts
• Support Clients in WhatsApp Campaign Strategy
• Onboarding & Training
• Performance Monitoring & Reporting
• Customer Support & Issue Resolution
• Campaign Execution Assistance
• AI Usage & Content Optimization
• Internal Collaboration
• Retention & Expansion Responsibilities
• Documentation & Process Improvements

Requirements

• Software or Agency Experience in SaaS/Software company or Marketing/Advertising agency
• Marketing Expertise (Preferred) in Email marketing, SMS marketing, and Retention strategies
• WhatsApp Campaign Strategy experience
• Bonus: AI Familiarity with tools like ChatGPT

Core Competencies

Demonstrates expertise in managing client accounts, particularly in WhatsApp campaign strategy and performance monitoring. Proficient in onboarding, training, and optimizing content through AI tools to enhance customer retention and support.

Highest-signal resume keywords

• WhatsApp Campaign Strategy
• Email Marketing
• SMS Marketing
• Retention Strategies
• AI Familiarity

ATS Optimization Keywords

Hard Skills

• Performance Monitoring
• Campaign Execution
• Content Optimization
• Documentation
• Process Improvements

Soft Skills

• Customer Support
• Issue Resolution
• Internal Collaboration

Industry Keywords

• SaaS
• Software Company
• Marketing Agency
• Advertising Agency

Tools & Technologies

• ChatGPT