Billing Specialist

ABOUT THE ROLE

We're hiring a Billing Specialist to help build n8n's billing operations in an AI and automation-first way. We are an automation company, and we expect our own finance operations to run like one. This is not a role where you clear a queue of manual invoicing tasks. You'll run billing and subscription management, collections and cash, customer and account administration, and deal desk support day to day across all three entities, and help build the automations that make those processes scale. If you treat billing as a workflow problem to be automated rather than a backlog to be worked through, and you already default to AI in your own work, this is for you.

RESPONSIBILITIES

BILLING & SUBSCRIPTION MANAGEMENT

• Convert signed contracts into correct subscriptions, and process all contract amendments such as pro-rated expansions, (early) renewals and terminations in the billing system.
• Issue invoices accurately and on time across all entities, covering recurring and one-time charges for all our customers.
• Validate signed contracts against CRM and billing data, catch and fix errors before invoices go out, and ensure high quality data to enable a smooth month-end close.
• Partner with Finance/ Accounting to validate deal terms against revenue recognition and booking policy before invoicing.

COLLECTIONS & CASH

• Run the day-to-day collections cadence: dunning, follow-up with customers, and escalation of delinquent accounts to legal or debt collection agency.
• Follow up with customers who haven't paid on time and agree payment plans where needed, staying firm on cash while keeping the relationship intact.
• Record and match customer payments against their invoices, keeping receivables accurate, and support Accounting on unapplied cash and bad-debt cases.

CUSTOMER & ACCOUNT ADMINISTRATION

• Be the primary contact for invoice, subscription, and billing questions from customers and the field, handling the response where you can, and pulling in the right person when it needs escalating.
• Onboard and maintain n8n as a supplier in customers' vendor management and procurement systems, keeping banking, tax, and compliance details current.
• Handle operational indirect-tax tasks: VAT ID collection, sales tax monitoring, exemption management, and tax certificate procurement.

DEAL DESK SUPPORT

• Answer billing-mechanics questions (payment schedules, invoicing terms, how a given deal structure flows through to billing) once a deal is being shaped, in support of the Deal Desk.

REQUIREMENTS

MUST-HAVES

• Billing & AR foundation: Up to 5 years of experience with invoicing, AR, and collections in a B2B SaaS or subscription business, with the appetite to own more. We're open to less experienced candidates who bring strong curiosity and an automation-first mindset.
• Subscription billing fluency: You understand recurring subscription billing, both classic tiered and usage-based, and are comfortable with contract amendments, proration and (early) renewals.
• Customer-facing confidence: You're comfortable owning direct customer communication on invoices, payments, and subscriptions, including collections calls.
• Diligence & quality bar: You are obsessed about quality and deliver clean, audit-ready output: every invoice ties out, edge cases are handled, and you proactively catch issues before they reach customers or month-end.
• Systems & numeracy: You're a spreadsheet power user who reconciles data across CRM, billing, and finance systems and spots breaks early.
• AI-native working style: You default to AI and automation in your own work, with concrete …