Business Integration Manager – Global Business Integration

Responsibilities

• Act as Business Integration Manager for Global Accounts
• Manages the implementation in the business
• Together with Sales and the “ONE IT” engages with the (potential) client as the responsible person to onboard the client in DSV
• Sign off the proposed Business Requirement Document to initiate integrations
• Together with the Customer Delivery Managers aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI
• Ensures that the User Acceptance Tests scenarios are created & executed accordingly
• Ensures that all local stakeholders are aligned
• Ensures that all local contributors have committed to the plan and are delivering on time and on quality
• Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising
• Close cooperation with Group Integration office (CINTO)
• Analyze our EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests
• Understand our EDI & API services and guide customers/sales towards API First
• API – take the lead in educating sales staff to sell API over EDI
• 3rd Party Governance – take part in the strategic initiative to align business approach towards 3rd party integrators
• Close cooperation with A&S Global sales with priority of our Gold & Platinum Customers

Requirements

• Bachelor’s degree in Business, Supply Chain, IT, or a related field
• 5–8+ years of experience in business integration, EDI/API implementation, logistics processes, or similar roles
• Strong understanding of EDI, API, and system integration concepts in a business environment
• Experience working in international, cross-functional setups with multiple stakeholders
• Proven ability to manage end-to-end implementation projects, including planning, execution, and delivery
• Strong understanding of supply chain and logistics processes
• Experience working with large/global customers and complex onboarding projects
• Excellent project management and coordination skills
• Strong analytical mindset with the ability to identify standardisation opportunities and process improvements
• Confident communication and stakeholder management skills
• Ability to translate complex technical topics into clear business language
• Structured, detail-oriented, and able to manage multiple priorities in a dynamic environment
• Experience with integration platforms or middleware solutions (nice to have)
• Knowledge of SAP, TMS, or other logistics-related systems (nice to have)
• Experience driving API adoption or digital transformation initiatives (nice to have)

Certifications & Qualifications

• Bachelor’s degree in Business
• Bachelor’s degree in Supply Chain
• Bachelor’s degree in IT