Claims Analyst I

Claims Analyst I

About the role

American International Group, Inc. (AIG) is a leading global insurance organization. The claims function is meant to be a partner to the business segments, offering support, expertise and partnership. The A&H claims team works with the business to support a wide array of products and offerings, through a complex and highly demanding distribution force and network. Claims has the responsibility of delivering and materializing the product offer and promise.

Primary purpose

The primary purpose of the job is to investigate, evaluate, negotiate, and settle the marine/specialty/property claims cases by collecting and analyzing data according to policy application and/or contract provisions. Determine whether to accept or deny a claim based on all documentation received. Typical claims include policy cancellations due to non-payment or denial letter required. Significant emphasis is made on loss mitigation (salvage and subrogation). Aside from claim service and client management, this aspect of the role is key for the profitability of the marine line of business. The incumbent will be asked to properly establish a solid position before liable third parties.

What we’re looking for:

1. Basic knowledge of marine claims handling.
2. Knowledge of policy terminology that enables accurate and systematic interpretation of policy wording.
3. Basic to medium knowledge of legal and regulatory requirements and litigation and procedures for your line of business, some degree of experience in negotiation, mediation, arbitration and ADR skills. Solid experience in negotiation in relation to claim claims of intermediate to high complexity and knowledge, experience in mediation, arbitration and alternative dispute resolution is a plus.
4. Experience in effectively following up on technical claims audit recommendations and continuous improvement in claims handling is a plus.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to