Client Account Management Specialist (all genders)

We Are:

Accenture is a global leader in helping organizations transform how their people learn and work using technology and innovative learning solutions. Through LearnVantage, we partner with enterprise clients to design and deliver high‑quality, scalable, and outcome‑driven learning experiences. Our focus is on enabling workforce transformation by combining modern instructional design, digital learning platforms, and emerging technologies.

You Are:

You are a customer‑focused, relationship‑driven professional who is passionate about helping customers achieve meaningful business outcomes. You combine strong business acumen with exceptional communication and problem‑solving skills, enabling them to build trust with stakeholders at all levels. You are proactive, highly organized, and comfortable managing multiple priorities in a fast‑paced environment while using data to identify opportunities, mitigate risk, and drive customer success. A collaborative team player, you work effectively across Sales, Product, Professional Services, and Support to deliver an outstanding customer experience and contribute to customer retention and growth.

The Work:

• Manage a portfolio of customer accounts and serve as the primary post‑sale relationship owner
• Drive customer onboarding, adoption, engagement, and long‑term success
• Develop success plans and conduct regular business reviews aligned to customer goals
• Monitor account health, proactively mitigate risk, and execute retention strategies
• Identify expansion opportunities and partner with Sales on renewals and growth
• Track customer outcomes, adoption metrics, and key performance indicators to drive value realization

Here’s What You Need:

• A minimum of five years of experience in Customer Success, Account Management, or a related customer‑facing role
• Excellent relationship management, communication and problem‑solving skills including fluent German and English
• Strong business acumen with the ability to translate customer goals into measurable outcomes
• Experience managing multiple accounts in a fast‑paced, cross‑functional environment
• Willingness to travel, depending on business and client needs