Client Advisor - Munich

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

About This Role

We are looking for full-time Client Advisors to join our Munich Store. Reporting to the Store Manager, the Client Advisor contributes to the growth of sales in the store. The Client Advisor is responsible for engaging clients and nurturing their brand loyalty by conveying Loro Piana values, and maintain customer services as per Loro Piana standards.

Job Responsibilities

• Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, and preserve the highest standards of customer satisfaction.
• Provide excellent customer service and establish long term client relationships.
• Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service.
• Responsible for the daily store operations in order to ensure the stock and the back-of-house are well-managed.

Profile

• At least 2 years of relevant experience in luxury fashion, luxury industry or in similar capacity.
• Proven experience in clienteling within a luxury retail environment is essential.
• Pleasant, self‑motivated, and a good team player attitude.
• Able to thrive within a high paced environment and be multitasking.
• Fluent in both German and English, additional languages a plus.
• Flexible to work on weekdays, weekends and public holidays following a rotating roster.

Additional Information

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive package, comprehensive training and development programs, and a collaborative environment where you can cultivate your passion for luxury fashion.

Loro Piana is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.