Customer Engagement Lead

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Build

In this role, you act as the senior delivery anchor for customer-facing, forward-deployed engagements. Embedded directly with SAP’s most strategic customers, you lead the end-to-end delivery of complex, high-stakes AI initiatives, from early discovery and rapid prototyping through production deployment and scaling. You are accountable for delivery outcomes, customer trust, and execution excellence. Operating at the intersection of business, engineering, and AI, you translate ambiguity into structured execution, ensuring that what is built works in the customer’s real environment—across data, compliance, integration, and organizational constraints.

In this role, you will:

• Lead all phases of the customer engagement lifecycle, from discovery and scoping through delivery, client acceptance, and scale‑out.
• Own project scope, timelines, risks, and outcomes, ensuring delivery aligns with agreed success criteria and business objectives.
• Drive implementation excellence and customer adoption, ensuring delivered solutions meet technical, operational, and business expectations.
• Understand customers’ businesses and industry‑specific challenges and translate them into sustainable solutions.
• Serve as the primary delivery interface for senior customer stakeholders, including executive leadership, building trust and managing expectations.
• Establish tight, outcome-focused delivery rhythms, including frequent demos, transparent progress tracking, and proactive risk management.
• Navigate complex customer environments, balancing ambition with real‑world constraints such as data readiness, compliance, and system integration.
• Feed field learnings back into SAP product and engineering teams, converting delivery insights into reusable playbooks and roadmap input.

What You Bring

• Recognized expert in the Life Sciences (Biopharma) domain with deep end‑to‑end expertise in Regulated Manufacturing enabling the guidance and shaping of complex customer engagements and the definition of industry‑aligned, high‑impact solutions.
• You demonstrate a proactive approach to leveraging AI in everyday workflows, ensuring high‑quality outputs through thoughtful context design and system integration.
• Demonstrated ability to apply deep industry and/or E2E process knowledge to lead complex, customer‑facing engagements. Acts as the senior delivery anchor, translating business objectives into executable delivery decisions and owning outcomes across forward‑deployed implementations.
• Proven ability to work in an Agentic AI context, shaping and applying AI agents that act autonomously within defined boundaries, collaborate with human stakeholders, and deliver measurable business outcomes in customer‑centric environments.
• Extensive experience in project or program management within enterprise software, AI delivery, or customer‑facing environments.
• Minimum of 8 years’ combined experience encompassing both industry expertise within Life Sciences and/or other regulated industries and project management responsibilities, preferably within regulated manufacturing environments.
• Proven ability to lead ambiguous, high‑impact engagements from first customer interaction to production‑ready solutions.
• Strong capability to operate in customer‑embedded settings, navigating executive stakeholders, organizational complexity, and delivery pressure.
• Delivery mindset with high ownership, bias for action, and accountability for outcomes end‑to‑end.
• Excellent problem‑solving and communication skills, with the ability to translate customer needs into actionable execution plans for technical teams.
• Strong understanding of agile delivery approaches and experience coordinating across engineering, AI/ML, product, and go‑to‑market teams.
• Solid awareness of enterprise AI deployment realities, including data readiness, model limitations, compliance, and integration considerations.

Where You Belong

You will be part of a growing AI and industry expert team dedicated to serving customers across the region (Americas, Europe, Asia). We are building a collaborative, high‑impact environment that brings together deep AI expertise, strong industry knowledge, and regional understanding to help customers innovate, transform, and lead in their markets. This team thrives on working together to turn complex business challenges into practical, scalable solutions. You will find an environment that values curiosity, ownership, and continuous learning, where new ideas are encouraged and real‑world impact matters. This is a place for people who enjoy building something new. You will thrive here if you are customer‑centric, motivated by meaningful outcomes, and comfortable navigating ambiguity in a fast‑evolving AI landscape. We work closely with decision‑makers, challenge assumptions with data, and give data scientists room to influence strategy—not just produce analysis. We value sharp thinking, business curiosity, and clear communication.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Salary: EUR 60000 - 80000 per year