Customer Experience Advocate (m/f/d)

MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.

We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.

Customer Experience Advocate (m/f/d)

Join our team in Hamburg and help us manage our Customer Experience. As a member of our CX team, you will have a direct impact on how we work with our clients.

• Handling customer inquiries as the friendly face and voice of MacGregor, ensuring everyone receives a fast and professional response
• Managing and monitoring the entire workflow, from preparing initial quotes to ensuring the final product reaches the customer on time
• Acting as a proactive coordinator between different internal teams to identify and resolve any issues in the order process
• Building strong, trusting relationships with our clients to better understand their needs and provide the best possible support
• Ensuring all orders are accurately processed in our systems, including the management of claims and feedback to help us constantly improve
• Developing a deep understanding of our products and processes to provide expert advice and high-quality service at all times

Reporting directly to the CX Team Leader. The position will be based in MacGregor's office in Hamburg, Germany.

We are looking for a motivated professional who puts the customer at the center of everything they do. You should be a proactive person who enjoys solving problems and can manage multiple tasks efficiently. If you are a great communicator who builds trust easily and works well in a team, you will fit right in.

Ideally you have

• A commercial or technical background or equivalent professional experience
• Previous experience in sales or a role where you worked directly with customers
• Good skills in MS Office and Google Workspace
• Experience with ERP systems
• The ability to organize your time well and handle priorities effectively
• Strong communication skills and the ability to listen actively to others
• Fluency in English, both written and spoken. German skills are an advantage

Our people are behind every success. People create the technology and product lifecycle solutions that make us great, our people are the ones who innovate, and people drive our business forward. With us you will be part of an international collaborative working culture with challenges and opportunities to further develop yourself professionally. We enable sustainable global maritime operations by maximizing efficiency in cargo and load handling.

Values guide our work

• Integrity steers all our thinking, behaviour and the relationships with our customers and other stakeholders
• Quality is valued in our processes, products and services and helps to improve our customers' performance and our own competences
• Safety is essential in everything we do

MacGregor is an equal opportunity employer. We recognise that diversity is key to our continued success, and strive to maintain a fair and equitable recruitment process for all applicants.