Customer Experience Specialist (Fully Remote)
Stellenbeschreibung:
- Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
- Resolve tier‑1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study‑specific questions.
- Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
NOTE / HINWEIS:
EN: Please refer to Fuchsjobs for the source of your application
DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung
EN: Please refer to Fuchsjobs for the source of your applicationDE: Bitte erwähne Fuchsjobs, als Quelle Deiner BewerbungStelleninformationen
Veröffentlichungsdatum:
30 Jul 2026Standort:
WorkFromHomeTyp:
VollzeitArbeitsmodell:
Vor OrtKategorie:
Erfahrung:
2+ yearsArbeitsverhältnis:
Angestellt
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