Customer Account Specialist, FOLIO (Fully Remote)

• Monitor all casework for a group of customers and ensure SLA compliance by diagnosing problems and driving timely resolutions.
• Perform proactive service meetings to prepare customers for upcoming releases and provide status updates.
• Collaborate with internal organizations to communicate, prioritize, and advocate on behalf of customers.

Your Team:

• Global Customer Satisfaction enjoys the flexibility and greater work life balance of remote work.
• Ample resources, tools, training, and support are provided to ensure success and continued development.

About You:

• 5+ years in ILS Management/Implementation or Library experience.
• Willingness to submit to and clear a Public Trust background check.
• Includes Medical, Dental, Vision, Life and Disability Insurance, Flexible spending accounts.
• Retirement Savings Plan, Paid Parental Leave, Holidays and Paid Time Off (PTO), and mentoring program.

EBSCO Information Services

EBSCO Information Services delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs of end-users. Headquartered in Ipswich, MA, the company employs more than 2,700 people worldwide, embracing hybrid or remote work models with a culture of innovation and forward-thinking strategies.