Customer Service Representative (f/m/d)

杜邦的目标是通过必不可少的创新，推动世界繁荣发展。我们致力于那些最重要的事情。无论是为全球超过十亿的人提供洁净的水，还是为手机、电动车等日常生活中的科技产品生产必备材料，抑或是保护全球员工。探索世界顶尖人才选择在杜邦工作的众多原因。为什么加入杜邦 | 杜邦招聘

Key Responsibilities

• Manage routine and non-routine customer orders throughout the complete Order-to-Cash (OTC) cycle, ensuring compliance with company policies and SOX requirements.
• Provide proactive customer support and identify effective solutions to meet customer and business needs.
• Collaborate closely with Commercial, Supply Chain, Logistics, Credit, Production Planning, Trade Compliance, and other internal functions.
• Resolve service issues, manage customer complaints, and drive corrective actions.
• Support continuous improvement initiatives and contribute to Customer Service performance objectives and KPIs.
• Embrace new technologies, digital tools, and AI-enabled solutions to improve efficiency and customer experience.
• Support business transformation projects and adapt to changing processes, systems, and ways of working.

Qualifications & Skills

• Commercial education (IHK) or Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field.
• Experience in Customer Service, Order Management, or Order-to-Cash processes within an international environment.
• Knowledge of SAP and Salesforce Service Cloud preferred.
• Fluent Italian, Spanish, German, and English language skills required; additional languages are an advantage.
• Proficient in Microsoft Office applications and digital tools.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Team player with a strong customer focus and a proactive mindset.
• Open to change, continuous learning, and professional development.
• Interest in and willingness to learn and utilize AI-powered tools and technologies in daily work.

杜邦是一家推崇机会均等的公司。我们对符合条件的求职者一视同仁，不会因其种族、肤色、宗教、信条、性别、性取向、性别认同、婚姻状况、国籍、年龄、退伍军人身份、残疾或或属于任何其他受保护阶层而区别对待。如果您需要借助合理的便利条件来搜索或申请职位，请访问我们的无障碍功能页面获取联系信息。

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