Customer Service Supervisor

Responsibilities

• Responsible for the day‑to‑day supervision and management of a remote team of customer service representatives
• Enable the team to deliver exceptional service
• Achieve client service expectations
• Manage staff development

Requirements

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• Minimum 3 – 5 years customer service experience in a call center
• Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
• Demonstrated experience with managing client advocacy cases
• Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
• Strong organizational skills
• Proficient with Microsoft Office Suite
• Excellent written and verbal communication skills
• Bilingual English/Spanish preferred