Customer Services Support Specialist

Ladgov CorporationWiesbaden

Stellenbeschreibung:

  • Manage ICE comments, surveys, and Commander’s Hotline responses
  • Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
  • Support customer service award programs and recognition events
  • Coordinate and standardize customer-facing service areas across the garrison
  • Deliver ICE training and promote customer service best practices
Job Title: Customer Services Support Specialist
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:
  • Manage ICE comments, surveys, and Commander’s Hotline responses
  • Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
  • Support customer service award programs and recognition events
  • Coordinate and standardize customer-facing service areas across the garrison
  • Deliver ICE training and promote customer service best practices
Qualifications:
  • Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
    — OR —
    6+ years of directly related experience, with 3 years in an English-speaking environment
  • Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
  • Strong communication, project coordination, and analytical skills
  • Must meet English proficiency Level III (reading, speaking, writing)
#J-18808-Ljbffr
NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Veröffentlichungsdatum:

    22 Jul 2026

  • Standort:

    Wiesbaden

    Einsatzort:

    ACS Hohenfels, null Hohenfels

  • Typ:

    Vollzeit

  • Arbeitsmodell:

    Vor Ort

  • Kategorie:

  • Erfahrung:

    2+ years

  • Arbeitsverhältnis:

    Angestellt

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