Customer Success Manager | B2B Technology - Germany (Hybrid)

Company Overview

• A B2B technology company developing AI-powered solutions


• Helps companies in the construction sector identify relevant projects and optimize their sales processes


• Founded in 2015 and currently in a scale-up growth phase


• Headquarters in Munich with an international team


• Company language: English

Why this company?

• AI-driven product with real business impact


• Investment-backed and scaling rapidly


• Small, high-impact team environment

Role Overview

As a Customer Success Manager , you will ensure customers successfully adopt and use the platform, helping them improve their sales processes and achieve measurable business outcomes.

You will act as a trusted advisor, consultant, and coach throughout the entire customer lifecycle.

Key Responsibilities

• Manage customer onboarding and ensure smooth implementation


• Build and maintain strong, long-term client relationships


• Drive product adoption, retention, upsell, and revenue growth


• Analyze customer needs and provide strategic guidance


• Deliver training sessions (e.g. social selling, outreach, sales processes)


• Conduct pipeline reviews and performance analysis


• Collaborate with product and internal teams to improve customer experience


• Contribute to optimizing Customer Success processes


• Conduct on-site workshops and customer visits when needed

Success Metrics (KPIs)

• Customer retention rate


• Upsell & cross-sell revenue


• Successful and timely onboarding

Your Profile

• 2-3 years of experience in Customer Success within a B2B technology or software company


• Fluent in German (C2) and English (C1)


• Strong communication and presentation skillsi
  
• Analytical mindset with a solution-oriented approach


• Ability to thrive in a fast-paced, dynamic environment


• Proactive, accountable, and highly communicative

Location & Working Model

• Munich, Germany


• Hybrid (2-3 days home office per week)


• 20% travel required

Compensation & Contract

• €50,000 gross annual base salary


• 30% variable bonus (70/30 split)


• Full-time, permanent contract


• 6-month probation period


• Unlimited vacation policy

Benefits & Perks

• International team (11+ countries)


• Flexible hybrid working model


• Unlimited vacation


• Learning & development budget


• Fitness & wellbeing support


• Team events and off-sites


• Referral bonus program


• Family & pet-friendly environment


• Buddy program for onboarding

Why Apply?

• Work with an AI-driven product delivering real customer value


• Take ownership in a high-growth scale-up environment


• Make a direct impact on customer success and company growth


• Be part of an international, collaborative team

Hiring Process

• HR Interview


• Business Interview


• Offer