Customer Success Partner - Industrial Vertical

At First Advantage, people are at the heart of everything we do. We are a leading provider of mission‑critical background screening solutions.

What You’ll Do:

Our Customer Success Partner is a member of the Account Management Team. This consultative sales and enterprise‑level account management position focuses on growing revenue in strategic accounts within the Industrial Vertical. The role involves developing and maintaining strategic account plans, coordinating with client operations and technology teams, and driving penetration of First Advantage solutions. This role is 100% work from home and requires authorization to work from the United States.

Program Management Responsibilities:

• Develop clear and thorough sales account plans detailing all relevant customer information, industries, and specific risk history. Track revenue trends and sales opportunities, analyze competitive threats, and meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
• Identify additional products or solutions First Advantage can provide.
• Identify required cross‑functional resources needed to maximize revenue opportunities and penetrate the market.
• Demonstrate understanding of First Advantage pricing, procedures, and organization to articulate benefits effectively and answer client questions. Maintain current understanding of competitor offerings.
• Prepare and deliver quarterly and annual client business reviews.
• Document and manage action/project plans for the assigned client base.
• Analyze trends and recommend potential changes to customer programs; intervene to ensure satisfaction and resolve business problems.
• Update and maintain knowledge of all aspects of customers’ background screening and occupational health programs, including scopes, configurations, pricing, procedures, and adjudication matrices.
• Continuously seek, share, and implement best practices.
• Establish and maintain excellent customer relationships at all levels and manage customers with clear communication and needs analysis.
• Partner with internal account teams to review program performance.

Administrative Responsibilities:

• Manage customer contractual documentation including MSAs, Statements of Work, SLAs, and SOPs. Handle contract renewals and proposal responses to RFPs, and develop renewal proposals with articulated value propositions.
• Monitor and report on program performance for customers.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree, or equivalent work experience.
• 3+ years proven experience managing complex solutions and products for strategic national or global accounts with C‑level relationships.
• Proficiency with MS Office (Word, PowerPoint, Excel).
• Strong oral and written communication and interpersonal skills.
• Outstanding multi‑tasking and time‑management abilities.
• Excellent organizational, analytical, problem‑analysis, and problem‑solving skills.
• Demonstrated networking capabilities with a professional demeanor and business maturity.

Preferred:

• 2 years of virtual work experience.
• Professional account management and sales experience.
• Ability to work a 40‑50 hour week with additional hours as required.
• Located in Eastern or Central time zones.

Benefits:

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans.
• 401(k) with employer match and an Employee Stock Purchase Plan.
• Competitive and flexible paid time off and 9 paid company holidays.
• Access to technology and growth opportunities with leaders who support success.

Salary range: Approximately $75‑90K annual base before bonus structure.

United States Equal Opportunity Employment:

First Advantage is a proud equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.