Customer Support Specialist – English, Morning/Afternoon

Responsibilities

• Provide customer support via phone, email, and chat
• Resolve customer inquiries and technical issues
• Maintain accurate customer records in CRM system
• Collaborate with internal teams to escalate complex issues

Requirements

• 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
• Proficient with support tools like Zendesk or similar ticketing systems
• Customer-first mindset with a genuine passion for delivering exceptional service
• Excellent communication skills, both verbal and written
• Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach