Customer Support Specialist, French and English speaking

Responsibilities

• Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages
• Initiating test scenarios or remote sessions with customers as needed in French and English
• Taking ownership of user problems and being proactive when dealing with user issues
• Documenting customer inquiries and issues in Salesforce
• Gathering information from customers and systems to investigate issues with the help of next-level support
• Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

Requirements

• Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in French and in English
• Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)
• Strong emphasis on troubleshooting and analytical skills
• Ability to prioritize tasks
• Ability to learn new technologies
• Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively.
• Desire to be ambitious and take advantage of the growth opportunities GoTo provides and to build a career in IT, customer service, or another technology-based field.

Tools & Technologies

• Salesforce