Customer Support Specialist – Japanese/Mandarin Speaker

Responsibilities

• Serve as the primary point of contact for Red Hat enterprise customers globally
• Manage initial customer interactions and coordinate communication between customers and internal teams
• Perform diagnosis, troubleshooting, and resolution of customer issues
• Research customer issues thoroughly and contribute to the team's knowledge base
• Work effectively as a collaborative, remote team member

Requirements

• Native‑level fluency in Japanese (both written and verbal)
• Strong verbal and written English communication skills
• Minimum of 3 years of experience in a Customer Service industry
• An IT degree or background in the IT industry is a plus
• Exceptional customer service skills
• A strong passion for problem‑solving and investigation
• Excellent organizational and time management skills

Core Competencies

Demonstrates native‑level fluency in Japanese and strong English communication skills, with a proven track record in customer service and problem‑solving. Capable of effectively managing customer interactions and collaborating with remote teams to resolve issues.