Customer Value Manager (f/m/d)

Stackgini GmbHBerlin

Stellenbeschreibung:

Tasks

Engage with DAX40, Fortune 100 companies & ambitious SMEs: Work across industries with diverse customers and build a deep understanding of each one's business, IT landscape, and technology vision.
Strategically guide the IT demand process: Advise CIOs, IT Business Partners, and Enterprise Architects on how to embed Stackgini into existing ITSM and EAM landscapes – and how to turn governance from theory into lived practice.
Build relationships & deliver tangible value: Be the first point of contact for your accounts and shape long-term roadmaps. Together with customers, you define clear KPIs and quantitatively demonstrate Stackgini's ROI.
Drive adoption & enablement: Empower power users and stakeholders through trainings, best practices, and hands‑on workshops to integrate Stackgini into their daily work – across business and IT.
Build our Customer Value engine: Run hands‑on on daily operations – expand the Stackgini Academy into a best‑in‑class enablement hub and develop thought leadership assets (playbooks, point‑of‑view content, best practice guides).
Partner cross‑functionally: Bring structured customer insights into Product and Engineering, shape our roadmap with use‑case‑driven evidence, and support Sales on key strategic deals.
Own account health & growth: Monitor account performance, anticipate risks early, and proactively identify and unlock expansion opportunities.
Work AI‑native: Actively use AI in your own workflows, experiment with new approaches, and help take our customer success motion to the next level.

Requirements

Must

2‑3 years of experience in strategy consulting, IT implementation, customer success in a B2B environment – or in an enterprise tech department in roles such as IT governance, architecture or management
Excellent analytical capabilities: You break down complex problems and translate them into compelling solution options.
Conceptual thinking: You structure ambiguity into clear frameworks and design scalable processes.
Entrepreneurial operator mindset: Take ownership the way a founder would. You are energized by building things from scratch.
A genuine AI‑native reflex: You don't just talk about AI; you can describe concretely how you use LLMs, agents, or custom workflows in your day‑to‑day work.
Stakeholder navigation: Confidence in navigating complex stakeholder landscapes up to C‑level
Excellent communication: Precise in writing, structured in speech, composed in front of executives (in German and English).

What’s a plus

Domain expert: Strong understanding of how enterprise IT organizations actually work, ideally with exposure to topics such as Enterprise Architecture, IT Governance, Software Asset Management, or IT Procurement
User enablement experience: Hands‑on experience in designing onboarding pathways, trainings, and certifications that drive adoption at scale.