Director – Customer Application Specialist, EMEA

Stellenbeschreibung:

Manage people managers and individual contributors in the Customer Application Specialist, EMEA Academy and Technical Excellence teams
Provide the best customer and employee experience and meet or exceed sales quota
Drive coverage optimization and balance workloads across the team
Communicate with management levels, business operations, and complex customer environments
Manage effective business development throughout pre- and post-sales processes through technical expertise
Plan, develop, and utilize human resources supporting the EMEA field organization, training facility, Technical Excellence team, and IDO partner support
Develop internal partnerships and external relationships to understand customer requirements, recommend solutions, and influence future product design
Monitor industry trends, developments, and competition
Manage employees providing technical expertise to the field organization
Develop, maintain, and use reporting tools to monitor and adjust Application Engineer utilization
Partner with sales managers and business partners to demonstrate the value of OneAgilent
Coach employees and create meaningful development plans
Develop team competency for current and future market needs
Direct resources to implement tactical business plans and pre-sales Customer Application Specialist activities
Develop and implement solutions to department issues and evolve the support organization with market needs
Focus on Customer Experience in line with the company brand promise
Report directly to the Associate Vice President EMEA HDx
Travel 35% of the time

Requirements

Master Degree or University Degree or equivalent - a PhD or MBA is a plus
Minimum of 5 years related experience as people manager
Solid Business Management Skills
Customers & employees negotiations skills at all senior level, including handling client discussions, resolving internal and external conflicts, and managing difficult conversations
Solid understanding and experience in the Life Sciences/Clinical Diagnostics market segment
Fluent in English, written and verbal
Willingness/ability to travel 35% of the time

Core Competencies

Demonstrates strong leadership in managing teams and driving customer experience while leveraging technical expertise in the Life Sciences/Clinical Diagnostics market. Capable of developing internal and external partnerships to influence product design and optimize business development processes.