E-commerce Executive (German Speaker)

About Our Brand

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce. Our portfolio includes Diamonds Factory, Austen & Blake, and Sacet.

From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that 'I Do' moment one they'll never forget.

Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We're always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Known best for being one of the globes leading jewellers, our business is constantly growing and expanding and we're always on the lookout for creative, highly skilled and motivated individuals to become a part of the team.

Our Values

Celebrate the Moment - We honour life's milestones by creating meaningful, joy-filled jewellery experiences.

Customer-Centric Approach - Every decision begins with our customer, delivering personalised service at every step.

Earn Trust & Respect - We build lasting trust through honesty, care, and respect in all relationships.

Experience-Led Innovation - We blend tradition with innovation to elevate every jewellery experience.

Empathy for People & Planet - We act with compassion, sourcing ethically and operating sustainably.

Role Overview

Reporting to the Global Ecommerce Manager, the Ecommerce Executive will play a key role in executing our online trading strategy, managing the German website, and analysing performance to drive growth. The role involves close collaboration with marketing, merchandising, design and DevOps teams to optimise site performance, enhance the customer journey and increase online sales. This position will cover all German-language sites, including Germany, Switzerland and Austria.

Key Responsibilities

• Website Management : Oversee daily operations of the German e-commerce site, ensuring accurate promotions, product listings, SEO and translations.
• Trading : Support the online trading plan to boost revenue and conversion.
• Content Localisation : Translate and adapt content, product descriptions, and campaigns into fluent German, ensuring accuracy in terminology, spelling, and currency, while meeting local compliance standards.
• Sales & Performance Tracking : Monitor KPIs (traffic, conversion, AOV, sales, etc.), preparing reports with actionable insights using GA4 and HotJar.
• Marketing Coordination : Partner with digital marketing teams to deliver campaigns, SEO initiatives, newsletters and paid media tailored to the German market.
• Customer Journey Optimisation : Identify and implement improvements to UX, checkout and overall customer experience.
• Competitor Analysis : Benchmark competitor activity to uncover opportunities for growth and differentiation.
• Collaboration : Partner with customer service teams to deliver a seamless experience for German-speaking customers and provide support for trade reviews in other regions as needed.

Your Profile

• Fluent in German (native-level or equivalent) and English - both written and spoken.
• Minimum of 3 years' proven experience in e-commerce management, preferably within fashion, jewellery, or luxury goods.
• Strong understanding of German online consumer behaviour and digital trends.
• Experience with CMS, e-commerce platforms (e.g., Shopify, Magento, or similar), and Google Analytics.
• Basic knowledge of SEO, PPC, and digital marketing principles.
• Excellent organisational skills with attention to detail and accuracy.
• Analytical mindset with ability to interpret data and drive improvements
• Flexible, with the ability to travel once per month to our HQ office in London .

Your Benefits

• Annual Leave: 28 days holiday plus public holidays
• Birthday Off: One additional paid day off on your birthday
• Perkbox: Shopping discounts, wellness benefits, and employee recognition
• Extended Leave Policies: Clear processes and additional support
• Career Opportunities: Work with a global luxury brand expanding in Europe
• Learning & Development: Ongoing training and development opportunities
• More exciting benefits to come!

Our Commitment to Diversity & Inclusion

The Neve Jewels Group is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, origin, skin color, religion, age, disability, sexual orientation, marital status, or other characteristics.