Enterprise Core Customer Success Manager

About the role

Our Enterprise Select Customer Success Managers pick up where our Services team leaves off, working with our largest and most complex customers to drive adoption and maximize the long-term value they receive from Samsara.

In this role, you will lead a fundamental shift in how our customers view technology, moving them from solving individual problems to positioning Samsara as the strategic platform that underpins their entire operation. By architecting joint success plans that define critical objectives and metrics, you will game‑plan on new workflows to ensure our largest partners achieve their multi‑year business goals. This role is highly cross‑functional, as you will partner with Sales, Support, Sales Engineering, and Product to influence mission‑critical initiatives and Samsara’s long‑term roadmap.

In this role, you will

• Be on the front lines to ensure our largest customers increase the safety, efficiency, and sustainability of their operations by translating deep knowledge of the Samsara platform into strategic results across diverse industries such as construction, transportation, and many more.
• Drive business transformation by leading strategic customer engagements to deeply understand current operations, proactively recommending workflow transformations and architecting joint success plans that define the metrics and timelines necessary to remove barriers and deliver business value.
• Orchestrate executive business reviews for our most complex partnerships, leading the narrative with the customer’s decision‑makers to anticipate future operational risks and align multi‑year business transformations with Samsara’s long‑term roadmap.
• Influence internal roadmaps across Product, Finance, and Support to drive mission‑critical customer initiatives.
• Champion, role‑model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Qualifications

• 6+ years of work experience, most recent in a Senior Customer Success, Account Management, or strategic consulting role.
• Mastery of priority management and emotional intelligence required to lead high‑stakes, Fortune 500 partnerships, with a proven ability to take strategic initiative and thrive in high‑visibility, change‑heavy environments.
• Track record of anticipating strategic obstacles and resolving complex challenges through a blend of foresight, deep business insight, and diplomatic poise under multifaceted pressure.
• Proven ability to build trust and communicate effectively across all levels, from executive leadership to technical teams and daily end‑users, both internally and externally.
• Experience supporting Enterprise SaaS and/or Fortune 500 companies and working with technical products.
• Bachelor’s degree from a 4‑year institution.
• Up to 25‑40% travel required.

Ideal candidate

• Strong bias for action, the ability to think big, with an insistence on high standards.
• Ability to thrive in an unstructured, dynamic, and change‑heavy environment.

Annual on‑target earnings (OTE)

Annual OTE Salary: $97,877.50 – $131,600 USD.

Benefits

We provide a flexible, employee‑led remote model, a professional development stipend, comprehensive health and parental leave plans, and a rewards program that delivers above‑market total compensation through a combination of base salary, performance‑based bonus/variable pay, and equity for eligible roles.

Equal Employment Opportunity Statement

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.