Enterprise Solutions Engineer, Service Management

As part of a newly formed team, you will translate customer IT and service management pain points into practical solution designs, shaping product demos and technical positioning. You’ll validate opportunities with enterprise IT and service teams, mapping workflows to Asana Service Management and delivering compelling value stories. You will collaborate across Sales, Product, and Field teams to build scalable plays, demos, and assets that drive adoption and expansion. This role sits in Munich with hybrid in-office expectations and opportunities to influence GTM strategy.

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options

• Lead technical validation from discovery to close with incubation Account Executive
• Map IT and service workflows to Asana Service Management
• Translate customer pain points into practical designs and business value narratives
• Conduct technical discovery, whiteboard sessions, and tailored demos for IT leaders and stakeholders
• Advise on solution architecture, integrations, and deployment approaches
• Collaborate with AEs, CSMs, and Solutions Engineers to uncover expansion opportunities
• Build repeatable demo assets, technical collateral, and scalable playbooks
• Surface customer feedback and product gaps to leadership to inform roadmap and GTM
• Deliver technical enablement and best practices for revenue teams

• 5+ years in Solutions Consulting, Sales Engineering, or similar roles
• Strong understanding of IT and service team workflows and tools
• Proficiency in delivering product demos/workshops for technical and executive audiences
• Ability to explain AI concepts, integrations, workflow design, data structures, permissions, and automation
• Strong collaboration with cross-functional teams to drive outcomes
• Experience with ITIL/ITSM/ESM concepts and service management methodologies
• Experience supporting displacement or migration from legacy enterprise software
• Comfort with evolving messaging and playbooks in early-stage environments
• Familiarity with AI-powered automation and employee service delivery use cases
• Experience with modern sales and demo tooling and creating scalable content

• curiosity about AI and emerging technologies
• strong discovery and stakeholder engagement
• clear and credible communication of technical concepts
• ITSM/ESM tooling
• service management workflows (request intake, approvals, triage, fulfillment)
• integrations and deployment considerations