German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and industry-leading global enterprises. We specialize in sourcing elite professionals for high-growth sectors, consistently delivering excellence through our tailored recruitment strategies for jobs in Bulgaria and beyond.

Job Overview

We are thrilled to offer an exciting German Speaking Back Office Gaming Support Specialist position in Bulgaria for a major player in the Gaming & Esports industry. This role is perfect for a passionate gamer or professional who wants to build their career while enjoying a fully supported relocation to one of Europe’s most vibrant tech hubs.

Key Responsibilities

• Manage complex back-office administrative tasks related to player accounts and gaming platform integrity.
• Provide high-level, professional communication for German-speaking users, ensuring a premium support experience.
• Monitor gaming activity to maintain community standards and uphold safety policies within the Esports environment.
• Investigate and resolve payment, account, and technical queries with meticulous attention to detail.
• Collaborate with international cross-functional teams to streamline support processes for the global gaming community.
• Stay updated on the latest gaming trends and platform features to provide accurate, industry-informed assistance.
• Contribute to the continuous improvement of support protocols, ensuring we remain a leader in the gaming sector.
• Native or fluent German (spoken and written) is mandatory for this role.
• A valid EU passport or work permit for employment in the EU.
• A genuine passion for Gaming & Esports and familiarity with modern gaming platforms.
• Strong proficiency in Microsoft Office and a quick learner for internal CRM/gaming software systems.
• Exceptional problem-solving skills with a proactive, service-oriented mindset.
• Previous experience in back-office support or customer relations is considered a significant asset.

What We Offer

• Competitive Monthly Salary that exceeds local market standards.
• Fully Paid Training programs to ensure your success in the Gaming & Esports industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your professional achievements.
• €1,500 Signing Bonus (one-time) for all new hires.

Life in Bulgaria

Dynamic, international work environment and access to exclusive German-speaking jobs in Bulgaria.

Choosing to pursue one of our German-speaking jobs in Bulgaria means unlocking a lifestyle defined by affordability, rich history, and stunning natural landscapes. Sofia offers a unique blend of cosmopolitan energy and mountain-side tranquility, with a climate that features four distinct, beautiful seasons. Living in Bulgaria is an adventure that offers modern urban living alongside breathtaking scenery, making it one of the most sought-after destinations for young professionals today.

Beyond the career opportunities, Bulgaria boasts a vibrant culinary scene and a very high quality of life. When you accept a German Speaking Back Office Gaming Support Specialist position in Bulgaria through us, you are not just getting a job; you are joining a welcoming expat community. Experience the warmth of the culture, the convenience of the infrastructure, and why thousands of professionals are relocating to Bulgaria to grow their careers and enjoy a fulfilling work-life balance.