Technical Support Specialist - German/English speaking

As a Technical Support Specialist at Geotab, you diagnose and resolve hardware and software issues across Geotab products and partner solutions. You engage customers, partners, and internal teams via phone, chat, and email to deliver technical guidance and troubleshooting. You will share product expertise and training, handle device and portal configurations, and help manage returns while safeguarding data confidentiality. This role sits at the intersection of hardware, software, and analytics within a fast-paced, globally-focused environment. Join a leader in IoT to drive reliable fleet technology and customer success.

• Diagnose and resolve hardware and software issues across Geotab products and partner solutions
• Provide technical expertise on database setup, user management, rules and reporting, device errors, and network communications
• Coordinate device returns/exchanges with internal departments
• Deliver product service training to resellers and customers
• Resolve customer complaints and escalate severe issues as needed
• Maintain data confidentiality and support global strategic initiatives

• 1–3 years in a customer service/support role with technical troubleshooting
• Diploma/degree in Engineering, Computer Science, or related field
• Proficient in SQL, Python, C#, or JavaScript; experience with Google BigQuery
• Advanced Excel skills and Google Suite for business
• Excellent verbal and written communication in English and German
• Ability to work in a 24/7/365 operation including non-standard hours

• Analytical thinking
• Interpersonal relationship-building
• Strong written and verbal communication
• SQL
• Python
• C#