Head of Consulting – Digital Platform for Operational Excellence SaaS & Pharma Manufacturing (all genders)

Head of Consulting - Digital Platform for Operational Excellence & Pharma Manufacturing

a Head of Consulting - Digital Platform for Operational Excellence & Pharma Manufacturing (all genders) to drive the implementation of our AI-enabled Intelligent Operations Platform (IOP) as part of global Operational Excellence and Digital programs at our Pharma and Chemical Manufacturing Customers, ensure value-creating PoCs and stable deployments, deliver steady growth with our customers, and secure strong user adoption and renewals.

Your tasks

Leadership & Team Development

• Build capabilities in our consulting and implementation teams to successfully embed IOP into corporate operational excellence and digital programs and to deliver high-impact solutions within these programs.
• Develop the organization and drive change to enable our teams to maximize their impact for our customers
• Shape clear and practical ways of working that enable effective collaboration, strong execution, and alignment
• Drive predictable ARR growth, professional services revenue, and capacity utilization through strong commercial discipline and execution

Solution & Project Delivery

• Deeply understand customers’ operational work processes and support your teams in translating these into IOP solution designs.
• Work with internal teams and customers to integrate IOP in our customer’s reference IT architectures (MES, ERP, LIMS, data platforms, AI Agents, collaboration tools, ...).
• Guide strategic PoCs, pilots and corporate rollouts from scoping to measurable success.
• Design scalable rollout models, including global templates, governance, rollout waves. Define and track project success criteria and KPIs
• Hands-on project management for strategic customer projects.

Grow our Customers

• Drive expansion of corporate PoCs or pilots to multi-site and global programs.
• Lead strategic customer growth, plan initiatives with sales and empower your teams to achieve their ARR expansion targets.
• Support sales on strategic accounts with solution strategies, proposals, and hands-on pre-sales activities.
• Work with our Academy and Community team to support self-driving growth and user adoption

Secure a Stable Customer Base

• Build strong relationships with senior stakeholders in Operations, OE, and Digital/IT.
• Drive methodology, tools, and action to ensure high user adoption throughout the customer base.
• Ensure highest renewal rates by ensuring customer value and addressing risks early

Tech and DevOps

• Lead your teams to bring new innovations to early customers, harden them in real use, and scale successful solutions across the customer base.
• Make sure DevOps is alive and ensure strong interaction with Software Development
• Work with our Communities of Practices and Module Focus Groups to ensure technically excellent implementations and stable zero-incident operations.
• Ensure technical excellence of our implementations by driving proactive continuous improvement, RCAs and CAPAs

Your profile

• 7+ years in Pharma Operational Excellence or Pharma Manufacturing Digitalization
• Experience in leading Software PoCs or pilots as part of corporate programs
• Experience leading and transforming a team
• Commercial mindset, comfortable teaming with Sales
• Mobility / availability to travel
• Excellent English and German communication skills

Our offer

• Great team spirit – Work with colleagues who make collaboration fun and always have each other’s backs.
• Personal development – We support your strengths and give you the space to grow both professionally and personally.
• Responsibility & creative freedom – With us, you’re encouraged to think ahead, contribute ideas, and help shape how we work.
• Feel-good workplace – Enjoy a modern, ergonomic office in the heart of Bad Säckingen, complete with a rooftop terrace, free parking, and plenty of cozy spots to work or relax.
• Team culture that connects – Game nights, hikes, BBQs, Christmas parties & more – we love spending time together beyond work (get a sneak peek on Instagram & Facebook!).
• Flexible working – Thanks to our home-office policy, you stay connected and productive even when working remotely.
• Snacks & soul food – Fresh coffee, fruit, and snacks are always available – plus, you can enjoy free, delicious lunch options from local spots in town.