Head of Web Commerce (m/f/d)

In this role you lead the Web Commerce function, aligning onsite teams with business goals to drive growth and a high-quality customer journey. You shape landing and content pages, collaborate with cross-functional teams, and optimize SEO, merchandising, and data-driven performance. You will mentor the team, ensure governance and policy compliance, and report on impact to senior stakeholders. This is a chance to influence how customers experience TAKKT’s digital platforms and contribute to sustainable, scalable growth.

• flexible working hours
• hybrid model with 60% office presence
• central modern office with transport access
• on-site canteen
• family services
• sustainability and social engagement

• Oversee onsite teams to ensure alignment with goals and quality standards
• Lead development of landing and content pages with consistent execution
• Drive onsite strategy in collaboration with cross-functional teams
• Act as liaison to promote collaboration and best practices
• Monitor performance and optimise the customer journey
• Improve search and merchandising to boost engagement and conversion
• Support team growth through training and coaching
• Ensure compliance with internal policies and guidelines
• Analyse data and deliver regular performance reports
• Collaborate cross-functionally to drive webshop growth
• Achieve KPIs and support digital marketing initiatives
• Increase organic traffic with aligned SEO and content strategies
• Contribute to platform excellence and improve conversion, CSAT and eNPS

• 10+ years of experience in IT delivery, project, or program management
• Strong experience delivering ERP implementations (e.g. SAP, Oracle, NetSuite, Microsoft Dynamics)
• Proven experience delivering or managing CRM platforms
• Solid understanding of Agile, Waterfall, and hybrid delivery methodologies
• Experience working within an IT PMO or enterprise governance environment
• Excellent stakeholder management and communication skills

• Stakeholder management
• Communication skills
• Cross-functional collaboration
• ERP implementations (SAP, Oracle, NetSuite, Microsoft Dynamics)
• CRM platforms
• Agile, Waterfall and hybrid delivery