Inside Account Growth Manager

Responsibilities

• Own the ongoing success, retention, and growth of a portfolio of managed services clients.
• Serve as the primary relationship manager for assigned accounts.
• Conduct Quarterly Business Reviews (QBRs) to review service performance, security posture, compliance progress, and technology roadmaps.
• Build strong relationships with executive and operational stakeholders.
• Identify and mitigate churn risks through proactive account management.
• Drive Net Revenue Retention (NRR) and Monthly Recurring Revenue (MRR) growth across assigned accounts.
• Identify, position, and close upsell and cross-sell opportunities.
• Manage contract renewals and service agreement expansions.
• Act as a strategic advisor helping clients align technology investments with business and compliance objectives.

Requirements

• 3+ years of MSP Account Management, Technology Sales, Customer Success, or B2B Account Management experience.
• Experience managing recurring revenue accounts within an MSP, MSSP, SaaS, or technology services organization.
• Familiarity with managed IT services, cybersecurity solutions, Microsoft 365, cloud technologies, and compliance frameworks.
• Understanding of CMMC, NIST 800-171, DFARS, or regulated industry requirements preferred.
• Proven success in account growth, renewals, and consultative selling.