IT Support & Systems Administrator – 1st & 2nd Level Support

IT Support & Systems Administrator – 1st & 2nd Level Support

schlaich bergermann partner are independent consulting engineers and designers – we conceptualize and design structures and buildings that bear our signature. Creative, innovative and responsible, we are always looking for the best and most efficient solution for the site, client and environment.

If you want to use your know-how to ensure smooth IT operations and reliably support your colleagues in their everyday work, we look forward to receiving your application.

In this role, you will be the first point of contact for our colleagues when it comes to technical questions and issues. You take care of our client and system landscape, install and configure hardware and software, manage users and permissions, and support the further development of our IT infrastructure. Together with the team, you ensure that our IT works reliably and you actively contribute to exciting IT projects and rollouts.

Your Tasks

• Receive, analyse and resolve hardware and software support requests, including troubleshooting and issue resolution as part of 1st and 2nd level support
• Install, configure and maintain client devices, operating systems and standard business applications
• Manage user accounts and access permissions, primarily within Active Directory
• Maintain and further develop the client, network and IT infrastructure (e.g. printers, VPN, Wi‑Fi and access management)
• Document incidents, solutions and IT processes
• Administer deployment tools for the integration and distribution of software packages
• Support IT projects as well as hardware and software rollouts
• Ensure reliable day‑to‑day IT operations and provide high‑quality end‑user support

Your Profile

• Completed apprenticeship in the IT field (e.g. IT specialist for system integration) or a comparable qualification
• Experience in 1st and 2nd level support as well as in the administration of Windows environments and Active Directory
• Basic knowledge of network technology (LAN, WLAN, VPN)
• Strong team and service orientation, combined with an independent and solution‑oriented way of working
• Good communication skills and English and German skills

Our Offer

At sbp, you’ll take on exciting projects and diverse tasks within a highly motivated, international team. We value trust over mere presence: with flexible working hours and the option to work remotely, you can structure your workday in the way that best suits you and your projects.

Your development is our priority: we support your journey every step of the way. Through the sbp academy, we offer a wide range of training opportunities and provide individual support throughout your career path, helping you strengthen your skills and gain new perspectives.

We also actively encourage participation in conferences, external training, and professional events. Networking with external experts and international partners is a key part of your development.

Global Mobility: Expand your horizons through assignments at different sbp locations worldwide. New teams, projects, and cultures offer unique opportunities for both personal and professional growth.

On top of a competitive salary package, sbp provides a range of additional benefits to support you both at work and beyond, including the Deutschland‑Ticket, group accident insurance, and a company pension scheme.

You’ll work in a modern, centrally located office with well‑equipped workstations. Height‑adjustable desks, plenty of natural light, team meeting areas, focus boxes, and a mix of open‑plan and single offices create ideal conditions for focused work, creative exchange, and productive meetings. Inviting social areas and regular team events, including international gatherings, strengthen collaboration and make working at sbp particularly rewarding.