IT User Help Desk Agent – Full-time or Part-time

Responsibilities

• Professionally receive and handle incoming software and hardware incidents in a large enterprise customer environment
• Process incidents in the ticketing system: prioritization, classification and documentation
• Perform error/fault analysis and initiate corrective measures
• Provide first-level assistance and offer solutions via remote support
• Escalate incidents to downstream teams when necessary

Requirements

• IT affinity as well as strong communication and teamwork skills
• Excellent spoken and written German; English skills are an advantage
• Confident use of Windows 10 and Microsoft Office 365
• Completed vocational training in the IT field or professional experience in IT support