Junior Customer Care Specialist

Your team & responsibilities

You will join the Customer Care team and be responsible for handling our users’ daily requests.

Your missions

• Comfortable both speaking and writing, you handle customer requests via email, phone, and social media.
• Ensure high-quality customer relationship follow-up in line with our KPIs.
• Contribute to the optimization of tools and processes, and proactively report friction points/bugs encountered by our customers to internal teams.
• Contribute to the continuous improvement of the service by proactively suggesting improvements.

Who are we looking for?

• English and German: reading, writing, and speaking proficiency.
• Excellent verbal communication skills.
• Flawless written communication and spelling.
• A dynamic personality with a humble mindset.
• You are patient, empathetic, and detail-oriented.
• You are comfortable in a digital environment and with everything it involves.
• You learn quickly, have strong analytical and summarizing skills, and adapt easily to new tools and processes.
• Autonomous, with excellent interpersonal skills and a strong team spirit.
• A natural problem-solver who enjoys finding smart solutions to recurring issues and believes that “the best support is no support.”
• Finally, you share our values of excellence, curiosity, and proactivity.

Perks & benefits of working at Cafeyn

• Mental Health
• Hybrid policy
• Cafeyn’s access
• Team life

You have an access to our mental health platform teale, where you can book appointments with your psychologist or monitor your mental health.

We allow you to work remotely two days per week.

We provide you with a VIP code for Cafeyn, giving you unlimited access to all content on our platform.

We organize four office meet-ups per year. These occasions allow us to gather with our international offices, celebrate company updates, and spend quality time together.