Manager Franchise Performance

Manager Franchise Performance

The Manager of Franchise Performance (MFP) is a liaison between Subway and our franchise owners. MFP activities are to protect the integrity of the brand by leading, influencing, coaching, and measuring performance in all areas and initiatives of those franchisees/restaurants that they are assigned. The MFP is responsible for assessing the assigned franchisees/restaurants in their portfolio to determine the level of support provided based upon needs and performance levels. This portfolio management will guide the MFP to provide strategic business direction and alignment in order to influence franchisees in maximizing profitability of their portfolio as well as their readiness for growing their store portfolio. This includes the development of business plans, specific goals, objectives and strategies for sales building, restaurant traffic, cost controls, profit management, development, marketing, and more. The MFP will report to the Head of Franchise Performance in their region.

Responsibilities

• Consistently evaluate assigned portfolio to determine areas of opportunity.
• Perform periodic business reviews in effort to celebrate achievements, review areas of opportunity, and discuss future directives.
• Educate, motivate, and influence franchisees in a manner that will drive the restaurant operations and profitability. Items including, but not limited to, brand initiative direction, local store marketing guidance, training, operations, P&L review, metric reviews, goal setting, and more.
• Ensure brand standards and initiatives are being communicated and cascade throughout your assigned portfolio.
• Encouraging, motivating, and enforcing standards and initiatives consistently throughout all stores.
• Ability to review, understand and follow up on third party restaurant excellence visits.

Building Relationships

• Coach, counsel, influence, and motivate franchisees on a portfolio level basis.
• Provide guidance to franchisees to grow their business.
• Develop productive working relationships with franchisees, territory team members and HQ employees.
• Build relations with franchisees in a multitude of manners depending on performance and needs.
• Some manners of relationship building include, but is not limited to, in person, virtually, individual meetings, emails, territory meetings, portfolio meetings, training sessions etc.
• Gains respect from franchisees to be recognized as an asset to the business and leader in the field.

Development

• Equipment & Design: Guidance for franchisees throughout the equipment & design process for all new, relocated, and remodeled stores. This equipment and design work includes, but is not limited to directing franchisee to correct point of contacts, working with Head of Franchise Performance (HFP) & development playbook to ensure store layout maximizes commercial opportunities, efficiency & guest experience, visiting store during construction phase, working with development team & HFP to confirm store is ready to open when construction complete, taking and submitting photos to the Development team for final review and follow up as required.
• Franchisee Expansion: Provide information to the HFP regarding existing owners and their ability/inability to expand within the brand. Additionally, for stores changing ownership from one franchisee to another, guidance, and additional training during and after store transition.
• Additional: As with all areas of this position, guidance to correct points of contacts, methods of procedures, etc. is a regular occurrence. Conversations regarding closures, disidentifications, and other leasing/legal issues with HFP.

Self-Development

• Applies designated training programs to enhance knowledge and develop new skills.
• Participates in all scheduled training and informative sessions, including but not limited to, University of Subway, Cascade Training Call, Monthly Business reviews, team calls and more.
• Able to travel on an occasional basis to training sessions both inside and outside of territory.
• Understand the purpose and benefits of new programs and decisions to effectively influence franchisees and obtain buy in.

Skills & Abilities

• Manage tough conversations, assertive, accountable
• Strategic thinker, ability to integrate data and think long term
• Ability to cascade knowledge to others
• Calm, composed
• Empathetic and strong social awareness
• Strong listening skills, written and verbal communications
• Ability to adapt to different situations and personalities, while maintaining personal and professional integrity
• Ability to work autonomously

Desired Characteristics

• Can work independently, is disciplined, a self-starter, takes initiative
• Strong learning agility, ability to quickly absorb and apply new learning for impact
• Demonstrates a competitive spirit
• Strong problem-solving skills, ability to solve difficult and complex problems

Desired Knowledge & Skills

• Fast paced Food Retail, QSR experience.
• Franchising knowledge and experience is desirable
• Time management, ability to prioritize
• Change management, readily adapt to ambiguity.

Additional Requirements

• Bachelor’s degree in business, Communications, Business Analysis, Hospitality, or related field preferred.
• 5+ year multi-site restaurant experience (20+ units) or 3 years large format food retail leadership preferred
• Area Management & or Portfolio Management experience with the ability to comprehend P&L statements. Utilizing influencing skills to drive improvement with the franchisees in their portfolio.
• Highly commercial with strong business / financial acumen, market awareness
• Technical Proficiencies: Software (Microsoft Office Suite programs: Word, Excel, PowerPoint, Outlook)
• Must have a valid driver's license and a strong willingness to drive. Employees must have dependable transportation and meet all requirements based upon the vehicle reimbursement policy.
• Frequent travel between locations; you may need to visit multiple restaurants across designated area.
• For distant regions or multi-day audits/training sessions, staying overnight in a hotel may be necessary – covered by the company.
• HACCP (Hazard Analysis and Critical Control Points) knowledge.
• Ownership mindset with accountability for results
• Strategic, commercial, and impact‑focused
• Agile, decisive, and comfortable with change
• High integrity and strong collaboration skills

Benefits

• Competitive paid time off to rest, reset, and recharge
• Reimbursements of various insurance plans
• Performance based rewards and recognition - results truly matter here
• Paid company holidays
• Ongoing learning opportunities, training programs, and tools to support continuous growth
• Office activities, team events, and celebrations that foster connection, collaboration, and energy at work