vAuto Performance Manager

Job Title

vAuto Performance Manager – CAI

Job Description

The vAuto The Performance Manager (PM) is responsible for client retention and utilization, ultimately resulting in continued revenue stream from a business model where no client contracts exist. The PM is also responsible for harvesting additional accounts and expanding/upselling product functionality in an effort to maximize revenue growth across their client base. Responsible for managing between 100 – 140 accounts across multiple software applications.

This role requires a high level of influence, decision making, strategic planning accuracy and relevant engagement. The PM operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve ROI/measurable results from the vAuto systems.

Location & Travel

Region: Utah, Idaho, Washington, and California. The PM must be a resident or have the ability to work remotely within this territory. Travel required about 50% of the time.

Compensation

Base salary: $109,800 – $164,800 per year. Annual incentive/commission target: $71,000.

What You’ll Do

• Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer, to effectively manage the progress and results of each account assigned within their portfolio. Responsible for client utilization and leveraging our software to align with client’s objectives across multiple applications.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and other as needed.
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives. Apply problem‐solving skills and strategic insight to deal creatively with the situations and accomplish client goals.
• Maintain relationships with clients through a regular cadence of onsite visits and/or virtual screenshare engagements to drive valuable insights.
• Oversee the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success.
• Work with ‘at risk’ clients, determine action plan to turnaround and retain the relationship.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.
• Encourage clients to attend product workshops to enhance knowledge of system capability.
• Develop self by participating in product development/enhancement review sessions to continue in development across Cox products.
• Engage and participate in the exchange of ‘best practices’ across entire retail sales & performance management team and other business units.

Benefits

• A competitive salary and top‐notch bonus/incentive plans.
• A pro‐sales culture that honors what salespeople contribute to our success.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Minimum Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.

Preferred Requirements

• At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity.
• Experience directly managing preowned operations.
• Highly motivated self‑starter capable of working remote independently part of a remote based team. Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Outstanding relationship management capabilities.
• Strong communication and interpersonal skills.
• Ability to effectively work with all levels at automotive dealership or dealer group.
• Ability to articulate/communicate in a way that retains audience engagement.
• Exceptional listening skills and the ability to detect problem/risks without being in face‑to‑face situation, ability to ask open‑ended questions to provoke thoughtful disruption.
• Client focus and excellent customer service skills/approach.
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office.

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Equal Employment Opportunity & Eligibility

• Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
• Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
• EOE, including disability/vets.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
• In California and Washington, we will consider non‑driving candidates who use alternate means of transportation in accordance with applicable law.