Network Support Engineer

We're supporting a growing IT security organisation in Cologne that is looking for a Network Support Engineer to join its support team.

You’ll work in a managed service environment, supporting customer network and security infrastructure and helping resolve technical issues across LAN, WAN, VPN and firewall environments.

What you’ll be doing:

• Troubleshooting network and security incidents within 2nd level support

• Administering and operating firewall environments and Implementing firewall rule changes and security optimisations

• Diagnosing issues across LAN, WAN, VPN, routing and switching

• Monitoring and maintaining customer environments whilst supporting customer projects and new network/security implementations

• Supporting 1st level teams with technical escalations

• Investigating security events and supporting incident response

• Documenting incidents, changes and technical solutions

What we’re looking for:

• Strong understanding of TCP/IP, routing, switching, VLANs, VPN, DNS and DHCP

• Hands-on experience with at least one firewall technology such as Fortinet, Sophos, Cisco, Palo Alto or WatchGuard

• Experience with monitoring and ticketing systems

• Strong troubleshooting and analytical skills

• Linux knowledge & experience

• Comfortable communicating directly with customers in German and English

• A genuine growth mindset in learning and developing further within network and cyber security

Nice to have:

• Hands-on experience with at least one firewall technology such as Fortinet, Sophos, Cisco, Palo Alto or WatchGuard

• SIEM or security monitoring experience

• Past experience Red Hat, Ubuntu or Debian