Nordics Sales Development Representative (Swedish/ Norwegian/ Danish speaking)

Nordics Sales Development Representative (Swedish/Norwegian/Danish speaking)

Location: London, Copenhagen, Aarhus, Stockholm or Oslo.

Overview

Puzzel is a leading provider of cloud‑based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI‑driven analytics to optimise customer interactions and operational efficiency. With 25 years of experience since our foundation in Norway, we are already #1 in the Nordics; growing rapidly in the UK and the Netherlands.

What you’ll do

We are looking for a Sales Development Representative (SDR) who will support our existing team of 3 Account Executives by partnering with them to map the market, understand target companies and buyer personas, and convert cold outreach into genuine interest from viable Puzzel customers.

• Engage with potential business customers through channels such as LinkedIn, phone, email and automated outreach tools to generate initial interest and book demos for the Sales Executives.
• Learn how to sell AI‑driven technology.
• Apply MEDDPICC qualification and Challenger Sales methodology to ensure prospects have the potential to convert into closed deals.
• Understand our Ideal Customer Profile (ICP) and Go‑To‑Market strategy to target the right prospects.
• Partner closely with Sales Executives to create joint account plans, product demonstrations and close revenue for the company.
• Collaborate with Marketing to nurture leads through events, industry reports and outbound content.
• Have previous B2B experience, including outbound cold‑calling (not necessarily in a pure BDR/SDR role).
• Be resilient, target‑/money‑motivated, and willing to learn from setbacks.

Must Haves

• Native‑level fluency in Danish, Swedish or Norwegian plus proficiency in English.
• Driven, money‑motivated and intelligent.
• Commercial experience in a B2B setting with proven success in cold‑calling and prospecting.

Nice to Haves

• Experience in CCaaS, CX or related SaaS industry.
• SDR/BDR/outbound B2B sales experience.
• Experience co‑piloting SDR AI agents or AI platforms.
• Experience with Gong or other cadence management systems.
• Experience with Clay Hunter or similar scraping tools.
• Experience with Salesforce.
• Experience with LinkedIn Sales Navigator.

Location

The role can be based in London, Copenhagen, Aarhus, Stockholm or Oslo, with an expectation of 2–3 days per week in the office.

Compensation and Benefits

• Competitive salary based on Mercer salary benchmarking data plus uncapped commission. On‑target earnings: £55k / 650k DKK / 700k SEK / NOK.
• Flexible, hybrid approach to working; split time between office and home.
• Part of a fun, driven, and supportive team.
• Annual summer and Christmas parties.
• Excellent development opportunities and a great company culture.

Interview Process

• Screening call with Talent Acquisition.
• First interview with SDR Director.
• Second interview with wider commercial/marketing function.
• Final panel interview with SDR Director and two others.

Why we’re proud

Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar, a 2024 CX Awards Winner, and Best Practices Company of the Year 2023. Puzzel places high importance on work‑life balance and flexible working hours.

Values

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built.
• Stronger Together – working together in a genuinely collaborative way.
• Stay Hungry – continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion

Puzzel wants everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

We have increased our percentage of female hires from 23.6% in 2021 to 38.5% in 2023 and are working with initiatives in Norway and Sweden to attract diverse candidates. We are partnering with Flexa, which has a significantly higher than average talent pool of candidates from diverse backgrounds.

Eligibility

We are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.