Onsite IT Support Technician, Munich/Berlin

Responsibilities

• Ensuring efficient running of and providing maintenance to various IT systems
• Inspecting, prioritizing, and maintaining systems to the highest operational standards
• Providing effective solutions for software and hardware issues
• Responding to user inquiries and guiding users with simple instructions
• Recording technical issues and solutions in Knowledge Management System

Requirements

• Two or more years of relevant experience
• Fluency in German (C1) and English
• Experience in handling of ServiceNow tickets
• Assistance with Software deployment and with Software related issues
• Support of Microsoft Windows and Apple operating system
• How-to assistance of End User assigned IT devices and software
• Basic HW support for Desktop & Laptop
• Smart hands experiences for support team
• Providing support for meeting room equipment
• Document management like Asset Management, Knowledge Management
• Stock management of IT goods