Operations Service Manager – Pest Control

Responsibilities

• Uphold our brand standards and service-oriented culture
• Deliver first class customer service while interacting with various clients, vendors, and co-workers
• Ensure that company policies and procedures are followed
• Recruit high quality talent for the service team and assist manager with screening & interviewing candidates
• Initial and ongoing training for service specialists. Ensure required licenses, certifications, and/or registrations are obtained and maintained
• Monitor service quality and accuracy through site inspections, service paperwork and reports, and direct communication with clients and service specialists
• Observe specialists in the field; provide recognition and constructive feedback. Conduct regular coaching and performance reviews.
• Monitor vehicle operation and maintenance. Address variances from company requirements.
• Manage inventory of products, materials, and equipment. Allocate to service team per service requirements and maintain proper documentation
• Support the efforts of sales representatives; Encourage service specialists to upsell clients and generate leads for the sales team
• Monitor service routes and schedules, regularly review service paperwork and reports, and take action as necessary to ensure work is complete, accurate, and on time.
• Lead and implement approved projects and ensure timely completion
• Manage and oversee branch operations
• Ensure both growth and profit objectives established for the branch
• Ongoing participation in Manager & Employee Development Programs

Requirements

• Minimum Bachelors Degree in Business or related field and/or 5 years pest control advanced field experience required
• Minimum of 5-years customer service experience required
• Minimum of 3-years team supervision and leadership experience required
• Required to live in Casper/surrounding area (no more than 10 miles outside city limits)
• Non-Exclusive territory covers state of Wyoming. Must be willing to travel
• Required to spend 60% of time with service specialists in the field
• Advanced computer use and technology capabilities is required
• Advanced skill set in Microsoft Excel, PowerPoint, and Word is required
• High degree of professionalism with exceptional follow-up and organizational skills
• Flexibility in a multi-managed working environment
• Ambitious, results-driven, and not afraid of healthy competition
• Resourceful and able to learn new products, services, and processes quickly
• Strong facilitation and team skills
• Ability to write clear, concise communications: excellent grammar, spelling, and editing skills
• Safely use a ladder
• Lift and carry up to 50 pounds
• Safely access crawl spaces, attics, rooftops, etc.
• Ability to work in all types of weather and temperature conditions
• Obtain and maintain required state licensing
• Qualified candidates must pass a background check and drug screening

Core Competencies

Demonstrates strong leadership and team supervision skills while ensuring compliance with company policies and maintaining high service quality. Proficient in customer service, training, and operational management within the pest control industry.